FAQs

GENERAL QUESTIONS

How can I ensure to receive the item after making payment?

Ans : Condom003.com is owned by a Malaysia registered company Greentail Marketing Sdn. Bhd (807981-W). All transaction is governed and protected by Malaysia business law.

Do you have retail shop that I can come to buy directly ?

Ans : No, we don't have retail shop, but we have office at Ampang, and you can come to buy direct from us.

May I know where is your office ?

Ans : Our office address :
Greentail Marketing Sdn. Bhd
No. 11-1, Jalan Indah 1,
Taman Dagang Permai, 68000 Ampang
Selangor
[ Melyssa Seafood Upstair ]

What is your office operation hour in weekday and weekend ?

Ans : We open from 9:30am to 6:30pm from Monday to Friday, and from 10:00am to 1:00pm in Saturday. Sunday and Public Holiday are close.

Do you do "Cash on Delivery" (COD) service ?

Ans : No, we don't do "Cash on Delivery" (COD). You have to order and pay first, then we deliver the item(s) to you by courier service.

I have the discount Coupon code, how can I apply it to get discount ?

Ans : You may apply the Coupon code during check-out process, after completed your shipping address and selected the shipping method, at the payment method option page, you will see the "Coupon Code" box at the right side with the total amount of your order (check the figure below). Then keyin the Coupon code you have and click "Apply".

ORDER

Do I need to register as a member first before I can made order ?

Ans : No need register first before order, you can just order and checkout as a guest.

Can I pay partial payment to reserve an item?

Ans : No, we do not reserve item if it is not paid in full amount.

If I select online payment (Cash Deposit or Transfer To Bank Account), how long time frame will you give for me to Bank In ?

Ans : There is no time frame for offline payment order, but we suggest you to complete the payment as soon as possible to prevent somebody else to purchase the same stock, as we do not reserve any stock for offline payment order. We follow first come(PAY) first serve basis.

If I placed a wrong order, can I request for exchange ?

Ans : Yes, as long as the order has not dispatched yet, you can still inform us for exchange(preferably WhatsApp for faster response); However, if the parcel has dispatched, then we are not able to exchange it for you.

PAYMENT

How should I made the payment ?

Ans : We accept online payment via credit card, online bank transfer and paypal. You may refer to our payment info page for more information about the payment.

Do you accept CASH deposit via ATM/CDM or bank transfer via Internet Banking ?

Ans : Yes, you can select "Cash Deposit or Transfer To Bank Account" as your payment method when your submit your order, the system will show you the bank account information for you to do the payment.

How should I deposit spare amount via ATM since ATM only accept minimum RM10 note?

Ans : You will have to Bank in extra, and we will refund the balance by bank transfer to your provided bank account. For example, your payment is RM202.00, in this case, you could bank in RM210.00 and we will refund RM8.00 to you later.

How do I inform you after I bank in the payment ?

Ans : You may update the payment information online at payment-update.php or whatsapp the bank in slip to our support number 016-3822022 .

SHIPPING

How much is the shipping fee ?

Ans : We charge flat rate for our delivery, RM6.00 for Peninsular, and RM10.00 for East Malaysia. If your order is more then RM100, then we will give you free shipping.

How is the packaging look like ?

Ans : We use nondescript packaing, nobody will know what is inside the parcel without open it. Kindly refer to the picture below for our packaging.

How long does the delivery takes ?

Ans : All ready stock orders will be dispatched within 24 working hours. Courier will takes 2-3 working days to deliver your parcel for West Malaysia and 3-5 working days for East Malaysia.

How to check my delivery status?

Ans : We will email and sms the courier tracking number to you after the dispatched. You may check the delivery status at the courier service portal. Below are the courier service portal URL.

What happen if the postman come to my house and nobody is home ?

Ans : The postman will leave a notice for you to call the courier service to re-arrange the delivery for your parcel; Or you may keep track on the tracking status and self collect at the post office if you noticed the parcel is not delivered.

Do you ship outside Malaysia ?

Ans : Yes, you may select "Custom Shipping Charge to Oversea" as shipping method when submit your order. Shipping fees will be calculate based on your parcel size and weight and will inform you thru email. In case if you feel the shipping fees is too high, you may request to cancel your order and we will make a full refund to you.

What happen if my parcel damage during delivery, or missing item when I open the parcel ?

Ans : You may take the photo of the parcel you received and email / whatsapp to us, then we will verify and proceed to resend the parcel to you. You may check out our return and refund policy HERE.

RESELLER

Do you supply your stock to re-seller ?

Ans : No, we do not supply stock to re-sellers, we only sell direct to end users.

Do you do drop shipping ?

Ans : No, we do not.