Ans : You may apply the Coupon code during check-out process, after completed your shipping address and selected the shipping method, at the payment method option page, you will see the "Coupon Code" box at the right side with the total amount of your order (check the figure below). Then keyin the Coupon code you have and click "Apply".
Ans : There is no time frame for offline payment order, but we suggest you to complete the payment as soon as possible to prevent somebody else to purchase the same stock, as we do not reserve any stock for offline payment order. We follow first come(PAY) first serve basis.
Ans : Yes, as long as the order has not dispatched yet, you can still inform us for exchange(preferably WhatsApp for faster response); However, if the parcel has dispatched, then we are not able to exchange it for you.
Ans : Yes, you can select "Cash Deposit or Transfer To Bank Account" as your payment method when your submit your order, the system will show you the bank account information for you to do the payment.
Ans : You will have to Bank in extra, and we will refund the balance by bank transfer to your provided bank account. For example, your payment is RM202.00, in this case, you could bank in RM210.00 and we will refund RM8.00 to you later.
Ans : The postman will leave a notice for you to call the courier service to re-arrange the delivery for your parcel; Or you may keep track on the tracking status and self collect at the post office if you noticed the parcel is not delivered.
Ans : Yes, you may select "Custom Shipping Charge to Oversea" as shipping method when submit your order. Shipping fees will be calculate based on your parcel size and weight and will inform you thru email. In case if you feel the shipping fees is too high, you may request to cancel your order and we will make a full refund to you.